Cancellation Policy
I understand that plans can change – here's how cancellations work
📅 Please provide at least 24 hours' notice to cancel or reschedule
More than 24 hours
Free cancellation or reschedule
Less than 24 hours
Late cancellation fee applies
No-show / No contact
Missed appointment without notice
Full Policy Details
Why I Have a Cancellation Policy
As a mobile service provider, I travel to your home at an agreed time and reserve that time slot exclusively for you. When an appointment is cancelled at short notice, I lose the opportunity to help another client – and that time cannot be recovered. This policy is fair to all my clients and helps me run a sustainable business.
The 24-Hour Rule
24 hours' notice is required to cancel or reschedule any appointment.
- More than 24 hours' notice: No fee. Happy to reschedule.
- Less than 24 hours' notice: 50% of the service cost is charged.
- No-show (no contact): 100% of the service cost is charged.
How to Cancel or Reschedule
Please contact me as soon as possible if you need to cancel or reschedule:
- Phone: 07XXX XXXXXX
- Email: hello@christinashomesalon.co.uk
- WhatsApp: 07XXX XXXXXX
The time of your message (sent, not read) determines which cancellation tier applies. Voicemail and text messages count, so please leave one if I don't answer.
Exceptions (At My Discretion)
I understand that genuine emergencies happen. The following circumstances may be exempt from cancellation fees:
- Sudden illness or medical emergency (you or immediate family)
- Bereavement
- Extreme weather conditions making travel unsafe
- Unexpected hospitalisation
In these cases, please let me know as soon as you're able. Exceptions are granted at my discretion and are not automatic.
No-Shows
If I arrive at your home and you are not available or do not respond, this is a no-show and 100% of the service fee will be charged.
I will wait up to 15 minutes and attempt to contact you by phone and knocking before leaving. If there's been a genuine miscommunication about the date or time, please contact me immediately to discuss.
If I Need to Cancel
In the rare event that I need to cancel your appointment (due to illness, family emergency, or unforeseen circumstances), I will:
- Contact you as soon as possible
- Offer you priority rebooking for the next available slot
- Never charge you any fee
Deposits for New Clients & Colour Services
To secure your booking, I may request a deposit for:
- First appointments with new clients
- Colour services (where products must be purchased in advance)
- Longer services or packages
Deposits are:
- Fully refundable: If cancelled more than 24 hours in advance
- Non-refundable: For late cancellations or no-shows
- Transferable: To a rescheduled appointment (if rescheduled more than 24 hours before the original time)
Running Late?
If you're running late, please let me know. I will do my best to accommodate, but if the delay significantly impacts the appointment time I have available, we may need to adjust the service or reschedule.
If you are more than 30 minutes late without contact, the appointment may be treated as a no-show.
Payment of Cancellation Fees
Cancellation fees can be paid by bank transfer. I will send you an invoice with payment details. Fees are payable within 7 days.
Please note: Repeated late cancellations may result in deposits being required for all future bookings.
Questions?
If you have any questions about this policy or your specific situation, please don't hesitate to get in touch. I'm always happy to discuss and find a fair solution where possible.